Doxim Copyright 2020

Utilitec is a utility-centric customer communications management company that helps utilities leverage their data to improve service, increase collections and engage their customers. Headquartered in Troy, MI, Utilitec has been serving utilities since 2001. In 2019, Utilitec was acquired by Doxim and expanded its reach and facility footprint across North America. Learn more at www.utilitec.net. 

Helpful Links

ABOUT UTILITECCONTACT USCUSTOMER SUPPORT

Change Your Payment Solution

Without Impacting Your 

Customers

It can be tempting to “stick with what you know” because of the impact change brings to your utility and to your customers.  How do you initiate changing your payment solution without impacting your customers?  Louisville Water Company has learned firsthand why you need to take the extra time and planning to ensure customers are not negatively impacted during a change. However, the conversion experience was not easy – they were able to get a fresh start with their payment processing and also discovered issues that they may have never known about. Learn from Louisville Water’s conversion experience and how Utilitec supported them through their project management skills and post-go live support.

ON DEMAND WEBINAR

PRESENTED BY

Erin Romo

Director, 
Solutions and Services

Erin is the Director, Solutions and Services who works with current and transitioning clients to develop innovative solutions that are driven by data. Her passion is to improve client and customer lives through better use of available data and contributes technical expertise and knowledge that continuously offers ideas and opportunities to overcome roadblocks. 

Erin has been in the Customer Communications Management industry for almost 20 years, with the last 15 years focused solely on the unique requirements of utility customer communication.

Meghan Starnes

Customer Service

Meghan is the Budget Specialist working in Finance, who reconciles payments collected in CC&B as well as other finance-related tasks. She worked as the Back Office Cashier in Remittance during the 2015 transition to CC&B and was soon after promoted into Finance. Her extensive knowledge of CC&B and payments has her involved in many projects, most recently in the implementation of changing payment vendors. Meghan has held several positions within Customer Care over the last 15 years, so she considers those core values while working with internal and external customers. Over the last five years, she has worked to make processes in CC&B more efficient and accurate, while also making sure the customer’s experience is as seamless as possible.

Utilitec, a Doxim Company

Louisville Water Company

ON DEMAND WEBINAR

CHANGE YOUR PAYMENT SOLUTION 
WITHOUT IMPACTING YOUR CUSTOMERS

It can be tempting to “stick with what you know” because of the impact change brings to your utility and to your customers.  How do you initiate changing your payment solution without impacting your customers?  Louisville Water Company has learned firsthand why you need to take the extra time and planning to ensure customers are not negatively impacted during a change. However, the conversion experience was not easy – they were able to get a fresh start with their payment processing and also discovered issues that they may have never known about. Learn from Louisville Water’s conversion experience and how Utilitec supported them through their project management skills and post-go live support.

PRESENTED BY

Erin Romo

Director, 
Solutions and Services

Erin is the Director, Solutions and Services who works with current and transitioning clients to develop innovative solutions that are driven by data. Her passion is to improve client and customer lives through better use of available data and contributes technical expertise and knowledge that continuously offers ideas and opportunities to overcome roadblocks. 

Erin has been in the Customer Communications Management industry for almost 20 years, with the last 15 years focused solely on the unique requirements of utility customer communication.

Utilitec, a Doxim Company

Meghan Starnes

Customer Service

Louisville Water Company

Meghan is the Budget Specialist working in Finance, who reconciles payments collected in CC&B as well as other finance-related tasks. She worked as the Back Office Cashier in Remittance during the 2015 transition to CC&B and was soon after promoted into Finance. Her extensive knowledge of CC&B and payments has her involved in many projects, most recently in the implementation of changing payment vendors. Meghan has held several positions within Customer Care over the last 15 years, so she considers those core values while working with internal and external customers. Over the last five years, she has worked to make processes in CC&B more efficient and accurate, while also making sure the customer’s experience is as seamless as possible.

Presented with Louisville Water Company, 
live case-study format where you will learn:

•  How your payment process impacts customer satisfaction

•  What to consider when selecting and implementing a new payment solution

•  How your payment solution can increase customer experience

Presented with Louisville Water Company,  live case-study format where you will learn:

•  How your payment process impacts 
   customer satisfaction

•  What to consider when selecting and 
   implementing a new payment solution

•  How your payment solution can 
   increase customer experience