THE POWER OF YOU

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Customer expectations for seamless, connected, personalized experiences will only continue to rise! You need a plan for serving them in the future, without ignoring the business realities of today. Utilitec is the partner of choice, focusing exclusively on utility billing and EBPP services.

Our products and solutions are built around the unique needs of the utility industry, providing critical visibility into your billing data. When it comes to choosing the right billing and payment partner, you need someone who can synchronize and streamline all billing and payment processes and improve your customer engagement. From east coast to west coast and everywhere in between, our full-color expertise, flexible document design, CIS expertise and exceptional customer service make Utilitec the perfect partner for your business needs.

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Making the most of your transactional documents just got easier! Book your personalized demo now to see how we can help you enhance customer service, increase customer loyalty, and even use document marketing zones to promote cross-sell/up-sell offers. If you have questions, our product specialists would love to answer them. Give us a call at 1.866.475.9876.

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ABOUT DOXIMCONTACT USCUSTOMER SUPPORT

Customer Communications Management 
for Utilities

Leverage your data

Enhance your design

Improve your delivery

PDF

HTML

PRINT/MAIL

EMAIL

SMS

24/7. ON
CUSTOMER'S
TERMS

CCM SOLUTION
OF THE FUTURE

PDF

THE POWER OF YOU

Customer Communications Management for Utilities

Leverage your data

Enhance your design

Improve your delivery

HTML

PRINT/MAIL

EMAIL

SMS

24/7. ON
CUSTOMER'S
TERMS

PDF

Learn MoreRequest a Demo

Utilitec, a Doxim Company has state-of-the-art print facilities across North America, and we have perfected the science of statement design, composition, flawless print and mail delivery over the past 20+ years. Staying focused on our clients’ needs of the future, we did not perfect just print. We have developed a platform that allows you to choose print or digital, in any format, at any point in time. As your customers adopt digital - you can get this digital transformation done with Utilitec, seamlessly. 

BUILT SPECIFICALLY FOR UTILITIES

SCALABLE & COST-EFFECTIVE SAAS PLATFORM

COMPLETE SOLUTION FOR 
BUSINESS-CRITICAL COMMUNICATIONS

UTrack

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ONE VENDOR, FULL SUITE OF SOLUTIONS

We are the utility industry’s better billing partner. Our full suite of solutions provide critical visibility of your billing data. We help you maximize customer communications and engagement without compromising quality.

THE UTILITEC ADVANTAGE

CIS EXPERTISE

We have experience with providing custom solutions based on your CIS data. Our team is well-versed in working with Oracle CC&B, Banner, Cayenta, and Hansen (among others).

PROJECT MANAGEMENT

Our project and implementation timelines are backed by experienced developers, Certified Project Managers (PMP) and dedicated resources. You can rest assured that each deadline is secure and every milestone will be met.

OPERATIONAL
EXCELLENCE

Our entire business was designed around utilities, so our employees are familiar with situations such as schedule changes, higher/ lower volumes, etc. You can be confident that you’ll have successful bill delivery on time, every time; and without errors.

Print & Mail

Bill Design

E-Billing

Payment

Data Security

Customer
Engagement

Click here to download Utilitec’s Solution Overview

Our cloud-based interface allows you to schedule, monitor, and make changes related to all of your customer communications, as well as real-time job tracking. 

Track the status of each file and access file history, mailing status and the upcoming file schedule.

UView

Interface that offers quick-search functionality to local any bill history detail and the PDF images.

UReview

Our auditing and bill-capturing tool that allows you to fine-tune your billing verification and stop “bad bills” from being delivered.

UMail

Reduces the percentage of your undeliverable mail. Identifies bills that typically get returned and helps you save on postage and/or print and mail costs.

UChange

Provides the ability to create, view, edit, and test on-bill message campaigns. You can control and update specific bill messages prior to file processing.

USelect

Search for bills at the account level and decide which bills will be returned to the utility, which bills to use for confirmation samples, etc.

WHY CHOOSE US?

THERE ARE TONS OF VENDORS THAT UTILITIES COULD SELECT TO PARTNER WITH FOR PRINT, MAIL, AND PAYMENT. WHY CHOOSE UTILITEC?

UTILITEC'S UCONNECT CUSTOMER PORTAL

OTHER VENDORS ARE FOR PRINTING AND MAILING OR E-DELIVERY

UTILITEC IS OMNICHANNEL

When utilities want a partner that matches their goals, they look to Utilitec. We’ve made it our mission to help utilities leverage their data to promote meaningful interactions with their customers. Enhancing customer confidence is about more than just how things look, they need to work right the first time.

INDUSTRY FOCUS

Since 2001, we have specifically focused on building purpose-built solutions for utilities. Given our unique focus on the utility sector and our deep understanding of the difficulty of billing from a gas, water, or electric meter, our knowledge of utility market dynamics will benefit you as your business needs continue to evolve.

BILL DESIGN SPECIALTIES

Throughout our years of experience, we’ve continually improved our products and processes in order to help our clients design functional, readable, and industry-leading bills. By incorporating cutting-edge printing equipment and design software, each utility document is unique. This ensures you are able to convey specific marketing messages to the right customer at the right time, along with increasing the likelihood of payment.

DATA EXPERTISE

Your data drives all aspects of customer engagement. Customizing your data is an unnecessary expense when you have the right partner. We have the ability to support specialized business rules and messaging across channels that result in a consistent customer experience. From the bill through collecting payments, the messaging and billing information across channels will be the same for your customers.

PROJECT MANAGEMENT

We provide a full scale, end to end implementation methodology that ensures all projects will be transitioned on time, on budget, and with no disruption of service to either utility resources or customers. Our methodology defines business needs at the beginning of the project and we maintain visibility throughout. Every project has been launched on time since 2010.

OPERATIONAL EXCELLENCE

Our operational excellence philosophy embraces problem-solving and leadership for continuous improvement. Our entire business was designed around utilities, so our employees are familiar with schedule changes, higher-lower volumes, additional mailings, etc. You can have confidence that successful bill delivery will happen on time, every time, and without errors.

We are the utility industry’s better billing partner. Our full suite of solutions provide critical visibility of your billing data. We help you maximize customer communications and engagement without compromising quality.

ONE VENDOR, FULL SUITE OF SOLUTIONS

Print & Mail

Bill Design

E-Billing

Payment

Data Security

Customer
Engagement

OTHER VENDORS ARE FOR PRINTING AND MAILING OR E-DELIVERY

COMPLETE SOLUTION FOR 
BUSINESS-CRITICAL COMMUNICATIONS

SCALABLE & COST-EFFECTIVE SAAS PLATFORM

COMPLETE SOLUTION FOR 
BUSINESS-CRITICAL COMMUNICATIONS

Purpose-Built Solution for Billing, Omnichannel Communications, and Customer Experience

Purpose-Built Solution for Billing, Omnichannel Communications, and Customer Experience

Watch a Live Demonstration