Doxim Copyright 2021
Doxim is the customer communications and engagement technology leader serving financial and regulated markets, providing omnichannel document solutions and transforming experiences to strengthen engagement throughout the entire lifecycle. The Doxim Customer Engagement Platform helps clients communicate reliably and effectively, improve cross-sell and upsell opportunities, and drive increased loyalty and wallet share through personalized communications. The platform addresses key digitization, operational efficiency, and customer experience challenges through our suite of plug-and-play, integrated, SaaS software, and document technology solutions. Learn more at www.doxim.com.
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About:
Now more than EVER utilities are under pressure to increase customer connections and synchronize communications. The effects of the COVID-19 pandemic have accelerated the need for utilities to level-up their customer communications. As your customers expect more from their utilities, how can you keep up?
The Solution:
Learn about Customer Communication Management (CCM) solutions that do the heavy lifting for you and seamlessly promote customer engagement. See firsthand how Fayetteville Public Works Commission leveraged their existing billing data during a bill redesign to rapidly increase customer connections and ROI.
Why Attend?
About:
Now more than EVER utilities are under pressure to increase customer connections and synchronize communications. The effects of the COVID-19 pandemic have accelerated the need for utilities to level-up their customer communications. As your customers expect more from their utilities, how can you keep up?
The Solution:
Learn about Customer Communication Management (CCM) solutions that do the heavy lifting for you and seamlessly promote customer engagement. See firsthand how Fayetteville Public Works Commission leveraged their existing billing data during a bill redesign to rapidly increase customer connections and ROI.
Why Attend?
- • Understand how consumer and
customer expectations for engagement
have changed in 2021
• Learn how a bill redesign can drastically
improve your customer communications
and customer satisfaction
• See how to deliver personalized
communications with the billing data
that you already have
Webinar
Bevan has been the Director of Customer Service at the Fayetteville Public Works Commission in Fayetteville, North Carolina for 23 years. In this role, Bevan is responsible for all matters of Customer Billing, Collections, Call Center and the Customer Payment and Service Center. Prior to his work at FPWC, Bevan worked in customer service with Carolina Power and Light Company (now Duke Energy Progress) for 17 years.
Erin Romo - Vice President, Utilities Vertical Lead
Utilitec, a Doxim Company
Bevan Grice - Director of Customer Service
Fayetteville Public Works Commission
• Understand how consumer and customer expectations for engagement have changed in 2021
• Learn how a bill redesign can drastically improve your customer communications and customer satisfaction
• See how to deliver personalized communications with the billing data that you already have
Erin works with current and transitioning clients to develop innovative solutions that are driven by data. Her passion is to improve client and customer lives through better use of available data and contributes technical expertise and knowledge that continuously offers ideas and opportunities to overcome roadblocks.
Erin has been in the Customer Communications Management industry for almost 20 years, with the last 15 years focused solely on the unique requirements of utility customer communication.
Bevan Grice - Director of Customer Service
Fayetteville Public Works Commission
Erin Romo - Vice President, Utilities Vertical Lead
Utilitec, a Doxim Company
ABOUT THE SPEAKERS:
Can’t make it for the live session?
Don’t worry! Register for the event and we’ll send you the recording!
Can’t make it for the live session?
Don’t worry! Register for the event and we’ll send you the recording!