Doxim Copyright 2021

Doxim is the customer communications and engagement technology leader serving financial and regulated markets, providing omnichannel document solutions and transforming experiences to strengthen engagement throughout the entire lifecycle. The Doxim Customer Engagement Platform helps clients communicate reliably and effectively, improve cross-sell and upsell opportunities, and drive increased loyalty and wallet share through personalized communications. The platform addresses key digitization, operational efficiency, and customer experience challenges through our suite of plug-and-play, integrated, SaaS software, and document technology solutions. Learn more at www.doxim.com.

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Engage Customers with Data Driven Personalization and Targeted Messaging

About:

Now more than EVER utilities are under pressure to increase customer connections and synchronize communications. The effects of the COVID-19 pandemic have accelerated the need for utilities to level-up their customer communications. As your customers expect more from their utilities, how can you keep up?

The Solution:

Learn about Customer Communication Management (CCM) solutions that do the heavy lifting for you and seamlessly promote customer engagement. See firsthand how Fayetteville Public Works Commission leveraged their existing billing data during a bill redesign to rapidly increase customer connections and ROI.

Why Attend?

Engage Customers with Data Driven Personalization and Targeted Messaging

About:

Now more than EVER utilities are under pressure to increase customer connections and synchronize communications. The effects of the COVID-19 pandemic have accelerated the need for utilities to level-up their customer communications. As your customers expect more from their utilities, how can you keep up?

The Solution:

Learn about Customer Communication Management (CCM) solutions that do the heavy lifting for you and seamlessly promote customer engagement. See firsthand how Fayetteville Public Works Commission leveraged their existing billing data during a bill redesign to rapidly increase customer connections and ROI.

Why Attend?

  • • Understand how consumer and 
      customer expectations for engagement
      have changed in 2021
    • Learn how a bill redesign can drastically

      improve your customer communications
      and customer satisfaction
    • See how to deliver personalized 

      communications with the billing data
      that you already have
Featuring: 
Demo: Doxim Self-Service Account & Loan Origination
Date: Tuesday, March 23rd 
Time: 1:00 PM EST
Bevan Grice | Director of Customer Service 
Fayetteville Public Works Commission

Webinar

Bevan has been the Director of Customer Service at the Fayetteville Public Works Commission in Fayetteville, North Carolina for 23 years. In this role, Bevan is responsible for all matters of Customer Billing, Collections, Call Center and the Customer Payment and Service Center. Prior to his work at FPWC, Bevan worked in customer service with Carolina Power and Light Company (now Duke Energy Progress) for 17 years.

Date: Tuesday, March 23rd 
Time: 1:00 PM EST
Bevan Grice
Director of Customer Service Fayetteville Public Works Commission
Register To Attend This Webinar 

Erin Romo - Vice President, Utilities Vertical Lead

Utilitec, a Doxim Company

Bevan Grice - Director of Customer Service
Fayetteville Public Works Commission

 •  Understand how consumer and customer expectations for engagement have changed in 2021

 •  Learn how a bill redesign can drastically improve your customer communications and customer satisfaction

 •  See how to deliver personalized communications with the billing data that you already have

ABOUT THE SPEAKERS:
Erin Romo | Vice President, Utilities Vertical Lead 
Utilitec, a Doxim Company

Erin works with current and transitioning clients to develop innovative solutions that are driven by data. Her passion is to improve client and customer lives through better use of available data and contributes technical expertise and knowledge that continuously offers ideas and opportunities to overcome roadblocks.
 
Erin has been in the Customer Communications Management industry for almost 20 years, with the last 15 years focused solely on the unique requirements of utility customer communication.

Bevan GriceDirector of Customer Service

Fayetteville Public Works Commission

Erin RomoVice President, Utilities Vertical Lead

Utilitec, a Doxim Company

ABOUT THE SPEAKERS:

Erin Romo
Vice President, Utilities Vertical Lead Utilitec, a Doxim Company

Can’t make it for the live session?
Don’t worry! Register for the event 
and we’ll send you the recording!

Can’t make it for the live session?
Don’t worry! Register for the event 
and we’ll send you the recording!