Copyright 2020 Doxim - Transforming Customer Experience

A blueprint for getting it right:
The changing forces of customer communication 

About the Webinar

Watch the on-demand webinar featuring Will Morgan, Senior Research Analyst for Aspire Customer Communications Services, and learn how to future-proof your communications strategy. Using analysis from extensive market research, you'll discover:

  • What forces are driving the radical digital communications evolution we're seeing today
  • What are the stages of digital transformation
  • Why businesses must adapt their communication strategies to enhance the entire customer journey 

Take the steps NOW to secure your communications strategy, retain and engage customers!

Watch the on-demand webinar today!

Duration: 1 hour

Will is an experienced industry analyst with expertise in the Customer Communications Services market. In his role as Senior Research Analyst at Aspire, Will works alongside the wider analyst team to provide advice, insight, and vital intelligence to the company's expanding customer base on both sides of the Atlantic. 

Before joining Aspire, Will worked for Keypoint Intelligence-InfoTrends, where he conducted extensive industry interviews worldwide and directed two major research initiatives for the company. As a member of InfoTrends’ Customer Communications and Business Development Advisory Services, he authored dozens of analysis pieces, white papers, and webinars, and was part of a team that published regular business and consumer surveys as well as a range of market forecasts.

Will Morgan 
Senior Research Analyst, Aspire 

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The recording will be sent to the email address  you provide above.


What People Have Said About Previous Webinars

Most useful webinar I think I have ever attended. Thank you! @miru #webinar
I'm not kidding when I say this is the most fun I've ever had on a webinar. Well played, @miru.
Excited for another #webinar! @miru always has loads of great info packed into webinars.

Scott Biel 
VP, Sales - CCM 

Scott is a Senior Executive Leader with a demonstrated 25 year history of delivering results in the CCM (Customer Communications Management) industry, primarily focused on the Financial Services space. A customer-centric partner with exceptional relationship-building skills and a commitment to helping identify opportunities and articulating solutions that deliver results. 

Focused on improving customer experience, driving operational effectiveness and cost optimization with enhanced customer communications that leverage digital technologies. Track-record of delivering rapid sales growth, developing and leading teams, guiding overall business strategy and product development, P&L responsibility and organizational leadership.

About Aspire CCS:

Founded in 2015 by industry expert Kaspar Roos, Aspire is a leading consulting firm specializing in the Customer Communications Management and Customer Experience Management industries. Through deep market expertise and global insights, Aspire works with software vendors, service providers, enterprises, and investors to successfully transform their CCM into CXM.

Hosted by Aspire Research Analyst, Will Morgan


More about the presenters

Learn from extensive market research and analysis:

  • How to respond to the forces driving the digital communications evolution

  • What the stages of digital transformation look like

  • How you can adapt your communication strategy to enhance the entire customer journey